Hannah Lake

Hannah is a Customer Experience Associate at Big Think Capital, helping guide business owners through the funding process with clarity, care, and strong organization.

Hannah brings a people-first mindset and a detail-oriented approach to her role, ensuring every client interaction is smooth, transparent, and efficient. With a background in customer relations and operations, she is committed to making the funding experience straightforward and stress-free for business owners.

In her day-to-day responsibilities, Hannah plays a key role in supporting both clients and internal teams. She manages documentation, coordinates updates, and keeps deals moving seamlessly through the pipeline. Her ability to stay highly organized while maintaining a strong client focus allows her to bridge the gap between operational execution and customer experience.

Hannah thrives in fast-paced environments, consistently bringing structure, professionalism, and a calm presence to every interaction. She is known for her strong communication skills and approachable demeanor, which help build trust and provide reassurance to clients navigating important financial decisions.

At Big Think Capital, Hannah’s reliability and dedication make her an integral part of the team. By combining efficiency with empathy, she ensures every client feels supported from application through funding.